Support
Need help with your account, investment, or technical questions? The Fiverse team is here to assist you.
Contact Us
Email: support@fiverse.io
Support Hours: Monday to Friday, 9:00–18:00 CET
Typical Response Time: Under 24 business hours
Self-Help Resources
Coming soon:
In-app help center
Troubleshooting articles
Guided walkthroughs for common actions (e.g. KYC, first investment, token transfers)
Live Support (Upcoming)
We are working on adding:
Live chat inside the platform
Discord community server with support channels
Ticketing system for verified users
Security Notice
If you believe your account or wallet may be compromised:
Immediately contact support@fiverse.io
Revoke token permissions via a Web3 security tool (e.g. revoke.cash)
Never share your private keys or seed phrase with anyone — even our team
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